Frequently Asked Questions
When you visit a product page with an item that is out of stock, it will not allow you to order that item. You can however choose to be notified when that item is back in stock.
Due to our quick turn around time, we are unable to modify or cancel orders once submitted. If you have any concerns about your order, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays and we will do our best to provide you with a solution.
Unfortunately, we are unable to receive orders over the phone for products sold from the OPTIFAST® store.
Most orders placed before 2:00 p.m. EST will be processed and shipped within one to two business days. Orders placed on Friday after 1:00 p.m., weekends or holidays will be processed on the next business day. Please note that all processing times are estimates and may be subject to change. Once your order ships, you will receive an email with tracking information
We offer three different shipping options for your convenience:
-UPS Ground: Free Shipping & Handling for orders over $49.95* (before taxes). For orders under $49.95 (before taxes), consumers will be charged a flat rate of $7.95 for Shipping & Handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.
-UPS Next Day: Orders will be charged published rates according to the zone and estimated weight of the order.
-UPS Second Day: Orders will be charged published rates according to the zone and estimated weight of the order.
The free shipping and handling offer is available on a single order totaling $49.95 or more, exclusive of any applicable tax and is valid in continental U.S. only. Offer valid on ground shipping only; not valid on other shipment methods. Orders totaling less than $49.95 will be charged $7.95 for shipping and handling in the continental U.S. All orders to Alaska and Hawaii will be charged $29.95 for shipping and handling.
Transit times can vary based on shipping method and location. Ground shipping within the U.S. takes between 3 and 7 business days.
Inclement weather and other unforeseen circumstances can cause shipments to arrive later than expected, so please plan ahead and order early.
We do our best to process orders quickly. You can opt for UPS Next Day or UPS Second Day delivery. These orders will be charged published rates according to the zone and estimated weight of the order.
Please note that orders placed over the weekend, on a holiday or after 2:00 p.m. EST will be processed on the next business day.
Your order number can be found on your order or shipping confirmation email. Your tracking number can be found in your shipping confirmation email. If you've created an account on our website you can find both your order and tracking number under the My Account tab.
You can check on the status of your order under the My Orders tab. If it’s been over 10 business days since you placed your order, please let us know by calling Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.
Unfortunately, at this time we do not ship outside the U.S.
Please inspect your order once your shipment arrives and report any issues within 2 weeks of receiving your order.
If for some reason you are not satisfied with a product, you may return it within 30 days of receiving your order for a refund of the purchase price. Items should be returned in their original packaging. Products cannot be returned unless they are new, unopened, unused and in the original factory-sealed packaging. Please note that shipping costs are not reimbursed and we will only pay return shipping costs if the return is a result of our error. Refunds will be issued after we receive and process your return.
For more information, or to start a return, please call Customer Service at 1-888-240-2713 between 8:00 a.m. and 8:00 p.m. Monday-Friday, or 9:00 a.m. to 5:00 p.m. EST on Saturdays.